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Transforming the customer service experience

Registrations are open for our 2017 Customer Service Conference which aims to help Councils transform their customer’s experience. The one and a half day conference is being held on Thursday 7 & Friday 8 September at Citadines on Bourke, 131-135 Bourke Street, Melbourne.
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Mentoring Program - Series two announced

Due to popular demand LGPro is now offering a second series of our Mentoring Program commencing in August. Don't miss out the second time around - register now!
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Nominations open for 2017 Customer Service Award

This award recognises a team or individual initiative that has improved customer service within a Council. Nominations close at 5pm on Friday 30 June and the winner will be announced at the Customer Service Conference on 7 and 8 September.
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Good Decision Making workshop

Learn about the importance of making good decisions when working in Local Government at this one day workshop being held on Wednesday 17 May. Register now.
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Improve your career planning and management skills

This workshop is designed to introduce career thinking and planning skills and concepts to Executive/Personal Assistants, Administrative Support Officers and Customer Service staff. Enrol now for the next session on Thursday 11 May.
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Improve your managerial skills

Whether you are a new or experienced manager in Local Government our Mastering Management course will help to develop your skills. Enrolments now open for the next course starting on 27 April.
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Produce and manage great budgets!

This full day workshop will provide participants with an understanding of key accounting concepts and financial terms as well as provide key skills in undertaking effective budgeting, monitoring, forecasting and reporting. Don't miss out! Next workshop to be held on 21 March.
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Register now to become a mentor or mentee with LGPro’s 2017 Mentoring Program.

In March, we are launching the LGPro Mentoring Program to bring together council officers from all levels of local government. The eight month program aims to build capacity to retain valuable knowledge within councils and invest in current and future leaders of local government. The program is available for mentors who want to develop their leadership skills and pass their knowledge onto others, as well as for mentees who want to self-manage their professional development and gain guidance from more experienced colleagues.
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‘Preparing a Strategic Resource Plan’ workshop

Delivered by finance veteran Mark Davies, this workshop is designed for financial officers in local government who want to develop their skills in strategic resource planning and management. The interactive workshop will be covering key areas of financial planning including how the latest legislative changes affect planning and reporting framework, how to use practical framework in preparing a strategic resource plan, and how to prepare effective long term financial forecasts. Register now to secure your place!
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March with Pride with your colleagues

We are inviting the Local Government community to march under the LGPro and VLGA banner at the annual Pride March on Sunday 29 January 2017. Register now to join the march and show your support for LGBTIQ Victorians.
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